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Please note the steps below required for ordering to delivery of your product.


Please understand that the handmade craft works may be temporary out of stock. At times, they may be made once an order is placed. In such case, it will require one to three months until delivery. Of course, we will send you information on the status of your order, and notice of approximate date of merchandise delivery.

As you can not hold the works in your hand, every effort is made to display the merchandise featured as accurately as possible. We have prepared item descriptions and 'zoom-up' hotos for you, to make your visit to handmadejapan.com a pleasant one. Please keep in mind when ordering that the items shown in photos enlarged and/or enhanced to show details, may give you the impression to look larger than the actual size. In addition, please note the colors may slightly differ from the actual merchandise, as the display capabilities of computer monitors will affect the colors we use and the colors you actually see on your screen.

Please note that we do not accept cancellation of orders, once our Confirmation Notice has been sent to you for any custom or "special orders”. The items currently out of stock, and made after your order is placed, are labeled "special orders”. The products we call as “special order” can not be returned for a refund. Our ultimate goal is for you to be satisfied with your purchase from handmadejapan.com. If you receive an item that you are dissatisfied with, and they are not"special orders" (specified above), you may return it within two weeks of receipt. We do not accept exchange or return for refund of items that have been used.

Please note that you are responsible for postage on return merchandise. We will not reimburse for shipping and handling charges. Refunds will be forwarded to the bank account you specify within one week to ten days after receipt of the return item.

Gifts and shipping to multiple addresses.
If orders are placed for delivery to several different locations, handling and shipping fee will be applied per delivery address.
If you wish to send the same item to multiple shipping destinations, please specify and list addresses on the Order Form.
If you wish to send different items to multiple locations, orders must be placed on separate Order Forms.

How to care and repair services: Before use, please read the instructions on "How to Care” enclosed in the delivered item.
Should you have any questions concerning repair, please contact us. Repair services for any items purchased through handmadejapan.com will be offered for an additional charge.



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